No prior authorization needed.
Satisfaction Guaranteed or your money back. At TrinityRobes.com we stand behind our products 100%. If you are not satisfied with your purchase for any reason, you are welcome to return it to us for a full refund of your purchase price (unfortunately, we do not refund shipping). No prior authorization for returns are needed if returned within 30 days of receiving the item.
All customers are granted 30 days to return any item. For faster service, please follow the following guidelines:
1. List your order number and the item(s) you are returning
2. Note the reason for the return or exchange.
3. If an exchange is requested, please check our site for stock availability and let us know the style #, size, and color you would like in exchange.
4. We highly recommend utilizing a shipping company that provides tracking or delivery confirmation such as UPS, FedEx, and USPS with delivery confirmation. Please keep the tracking number for your records.
5. We do not refund shipping charges on Returned orders.
We offer one exchange per order. If a second exchange is needed, a $6.95 charge will be applied to your credit card to cover the shipping expense to ship the second exchange item back to you.
6. Return Address :
333 W. Alondra Blvd. Unit A